CloudClone is a beta product - it's had limited testing but may fail in certain cases we have not foreseen

FAQ

What is CloudClone for?

CloudClone is a service that copies your data (containers and objects) from one cloud storage provider to another. It can also copy data between multiple accounts at the same cloud storage provider. It is mainly aimed at professional users, but anyone is welcome to give it a try!

What cloud storage services does CloudClone support?

CloudClone currently supports the following types of cloud storage account: -

Can I use CloudClone to copy only specific containers between accounts?

Yes, CloudClone will ask what containers you want to copy as part of its job creation process.

How long does CloudClone take to copy my data?

It depends how much data you have stored! CloudClone can take anything from a few seconds to a few days depending on the size of the task and how many other jobs are in our queue. You don't need to stay on the site in the meantime though, once you have logged a cloud copy operation with us we will email you when it is complete.

Does using CloudClone cost money?

We do not charge you to use the CloudClone service itself. However the copy process CloudClone does will use storage and bandwidth at your source and destination cloud storage accounts, so you will probably incur charges from your cloud storage provider by using the service.

Why hasn't my CloudClone job started?

We only run a limited number of CloudClone's copy tasks simultaneously. If we're already running as many tasks as we can, your job will sit in a queue until we can process it.

Does CloudClone verify my files copied correctly?

Yes, CloudClone ensures that MD5 checksums on the files match on the source and the destination clouds, so will notice and warn you about any corruption during the transfer process. There are a few cases on Amazon S3 where we can't do this for technical reasons, including files which were originally multi part uploads or files larger than five gigabytes (we will still copy these but cannot guarantee they are correct).

Does CloudClone delete anything from the destination account?

CloudClone does not explicitly delete anything from the destination account. However it will overwrite any files that have the same names and are in the same locations as the objects it is copying (after conversion to the destination cloud's preferred naming format).

Does CloudClone support folders?

It attempts to. None of the cloud storage services we support have a native representation of folders, so it is down to how particular tools choose to represent them. We've tried to automatically convert between the most common folder representations for each cloud - however if CloudClone doesn't work correctly with folders as created by your favourite tool, please let us know.

Does CloudClone copy permissions (access control)?

No - it creates objects and containers with the default settings for each cloud. We haven't come up with a decent way to copy these settings between platforms given that they might have different user account configurations.

What happens if I'm moving a container to S3 and its name is already taken?

If your container name clashes, we will convert it to something else by adding additional random characters to the end. Details on this will be included in the job report we send you.

I see that CloudClone is provided by Memset, is it for their Memstore product only?

No, you can use CloudClone to move files between two third party cloud accounts that are unrelated to Memset if you wish. You will need to create a free Memset account in order to log in to CloudClone, but there is no requirement to be a Memset customer or purchase any product or service.

Why is Memset providing a service that can be used with third party clouds?

Memset is keen to help users to move their data between competing cloud storage services more easily and feels allowing users to "shop around" is likely to gain them customers in the long run. Memset also have a history of providing interesting and useful services to the public at no cost, for example the URL shortener is.gd and the Twitter feed analysis service Tweetails.